Privacy Policy

At Elish Limos, we are committed to protecting your privacy and ensuring a secure and trustworthy experience when using our services. This Privacy Policy outlines how we collect, use, and protect your personal information. You agree to the terms outlined in this policy when using our services.

Security of User Data

We take the security of your personal data very seriously. All personal information provided by you, including contact details, payment information, and travel preferences, is securely stored and protected using industry-standard encryption methods. We employ robust security measures to prevent unauthorized access to your data and protect it from misuse, theft, or loss.

We ensure that only authorized personnel within our organization can access personal data when necessary, and all our systems are regularly monitored for vulnerabilities. We use secure servers and encryption protocols to safeguard all information shared through our website, app, or other communication channels.

Collection of Information

When you use our services, we may collect the following types of personal information:

• 1. Personal Identification Information: Name, contact number, email address, billing information, and booking details.
• 2. Location Data: Your location for booking purposes and pickup/drop-off points.
• 3. Payment Information: Credit/debit card details and transaction history.
• 4. Device Information: Data about the device you are using, including IP address, browser type, and other relevant technical details.

This information is collected in order to process your bookings, provide customer support, improve our services, and for billing purposes.

Usage of Information

The personal data we collect is used for the following purposes:

• 1. Booking and Service Fulfillment: To process your booking, coordinate pick-ups and drop-offs, and ensure a smooth and efficient experience.
• 2. Customer Support: To assist with inquiries, resolve issues, and provide ongoing support during your use of our services.
• 3. Improvement of Services: To analyze usage patterns and customer feedback and improve our services.
• 4. Marketing and Communication: If you have opted to receive such communications, we will send promotional offers, special discounts, and updates about our services. You can opt out of these communications at any time.
• 5. Legal and Regulatory Compliance: To comply with applicable laws and regulations and respond to legal requests.

We will not use your information for purposes outside of those listed unless required by law or with your consent.

Copyright and Security

All content on our website and mobile app, including but not limited to logos, text, images, and graphics, are protected by copyright law and are the intellectual property of Elish Limos or its content suppliers. You are prohibited from reproducing, distributing, or using any of this content without prior permission.

We take steps to secure our website and app, but please be aware that no method of transmission over the Internet or electronic storage is 100% secure. While we use industry-standard security measures, we cannot guarantee the absolute security of your data.

Sharing of Information

• 1. Service Providers: We may share information with third-party service providers who help us perform functions such as payment processing, customer service, and analytics.
• 2. Legal Requirements: If required by law, we may disclose your personal information in response to legal requests, such as a subpoena, or to comply with a legal process.

Any third parties with whom we share your data are required to maintain the confidentiality and security of your information in accordance with this Privacy Policy.

Cookies and Tracking Technology

Our website and app use cookies and other tracking technologies to enhance your user experience, analyze usage patterns, and personalize content. Cookies help us remember your preferences, provide functionality, and improve site performance. By using our services, you consent to the use of cookies. You can adjust your browser settings to refuse cookies, but this may limit your ability to use certain features of our website.

Your Rights

As a user, you have the following rights regarding your personal data:

• 1. Access and Correction: You may access and update your personal information by contacting our customer support.
• 2. Deletion: You have the right to request the deletion of your personal information, subject to applicable legal obligations.
• 3. Opt-out of Communications: You can opt out of receiving promotional emails or other marketing communications by following the unsubscribe instructions in the emails or contacting us directly.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law. After that period, we will securely delete or anonymize your data.

Changes to the Privacy Policy

Elish Limos reserves the right to update this Privacy Policy at any time. Any changes will be posted on our website and will become effective immediately upon publication. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.

Contact Us

If you have any questions or concerns about our privacy practices or would like to exercise your rights regarding your personal information, please contact us here.